CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. The Official CompTIA® A+® Core 1 and Core 2 (Exams 220-1001 and 220- 1002) course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examinations (exam numbers 220-1001 and 220-1002), in order to become a CompTIA A+ Certified Professional.

Duration: 5 Days

Target Student

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1001 Certification Exam and the CompTIA A+ Core 2 220-1002 Certification Exam.


To ensure your success in this course, you should have experience with basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking the following official CompTIA courses:

• The Official CompTIA® IT Fundamentals+ (Exam FC0-U61)

Note: The prerequisites for this course might differ significantly from the prerequisites for the CompTIA certification exams. For the most up-to-date information about the exam prerequisites, complete the form on this page:

Course Objectives

In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.
You will:
• Support operating systems.
• Install and configure PC system unit components and peripheral devices.
• Install, configure, and troubleshoot display and multimedia devices.
• Install, configure, and troubleshoot storage devices.
• Install, configure, and troubleshoot internal system components.
• Install, configure, and maintain operating systems.
• Maintain and troubleshoot Microsoft Windows.
• Explain network infrastructure concepts.
• Configure and troubleshoot network connections.
• Manage users, workstations, and shared resources.
• Implement client virtualization and cloud computing.
• Implement physical security.
• Secure workstations and data.
• Troubleshoot workstation security issues.
• Support and troubleshoot laptops.
• Support and troubleshoot mobile devices.
• Install, configure, and troubleshoot print devices.
• Implement operational procedures.

Course-specific Technical Requirements

For this course, you will need one HOST and one WORKBENCH computer for each student and the instructor, along with some additional components and equipment.

Each HOST computer will run Windows® 10, Hyper-V®, and multiple virtual machines and will need the following minimum hardware configurations:
• 2 GHz multicore x64 CPU with virtualization support
• 8 to 16 GB RAM (More RAM provides better VM performance.)
• 200 GB free disk space (An SSD will provide much better performance than an HDD.)
• DVD-ROM drive
• Ethernet network cards supported by the Windows® host OS (Windows® 10)
• Internet access (Contact your local network administrator.) Some activities require web access for the HOST. VMs should not be connected to the Internet or to the physical classroom network.
• Keyboard and mouse (or other pointing device)
• 1,024 x 768 resolution monitor recommended

Each WORKBENCH computer should be capable of running Windows® 10 (1803 build).

For each HOST computer, you will need product ISOs and (where applicable) product keys/ licenses for the following software:
• Windows® 10 x64 Pro/Enterprise Branch 1803 or later with Hyper-V® installed
• Windows® 8.1 Pro/Enterprise x64 Edition
• Windows® 7 Professional/Enterprise x64 Edition SP1 (Build 7601)
• Windows® Server 2016 Standard Edition
• CentOS 7 x64 (A prebuilt VM is provided. You will only need to provide an ISO if you want to demonstrate or run an attended installation of Linux.)

If you do not have the specific builds available, future versions of Windows® 10 or Server 2016 should not substantially affect the activity steps. However, security and virus definition updates could cause some of the tools used in the activities to fail; if this is the case, disable Windows® Defender. Windows® 7 must have SP1 installed.

For each WORKBENCH computer, you will need:
• Product ISOs and (where applicable) product keys/licenses for Windows® 10 x64 Pro/Enterprise Branch 1803
• CPU-Z (

You will also need:
• A variety of peripherals such as keyboards and mice, different kinds of displays and cabling, microphones and speakers, and webcams.
• A variety of upgrade components such as storage drives, graphics adapters, power supplies, and RAM.
• A variety of laptops and mobile devices.
• Cleaning kits, toolkits, and testing equipment such as multimeters and power supply testers.
• Printing and networking equipment.
• IoT/home automation equipment.

Course Outline

Lesson 1: Supporting Operating Systems
Topic A: Identify Common Operating Systems
Topic B: Troubleshooting Methodology
Topic C: Use Windows Features and Tools
Topic D: Manage Files in Windows
Topic E: Manage Disks in Windows
Topic F: Manage Devices in Windows

Lesson 2: Installing and Configuring PC Components
Topic A: Use Appropriate Safety Procedures
Topic B: PC Components
Topic C: Common Connection Interfaces
Topic D: Install Peripheral Devices

Lesson 3: Installing, Configuring, and Troubleshooting Display and Multimedia Devices
Topic A: Install and Configure Display Devices
Topic B: Troubleshoot Display Devices
Topic C: Install and Configure Multimedia Devices

Lesson 4: Installing, Configuring, and Troubleshooting Storage Devices
Topic A: Install System Memory
Topic B: Install and Configure Mass Storage Devices
Topic C: Install and Configure Removable Storage
Topic D: Configure RAID
Topic E: Troubleshoot Storage Devices

Lesson 5: Installing, Configuring, and Troubleshooting Internal System Components
Topic A: Install and Upgrade CPUs
Topic B: Configure and Update BIOS/UEFI
Topic C: Install Power Supplies
Topic D: Troubleshoot Internal System Components
Topic E: Configure a Custom PC

Lesson 6: Installing, Configuring, and Maintaining Operating Systems
Topic A: Configure and Use Linux
Topic B: Configure and Use macOS
Topic C: Install and Upgrade Operating Systems
Topic D: Maintain OSs

Lesson 7: Maintaining and Troubleshooting Microsoft Windows
Topic A: Install and Manage Windows Applications
Topic B: Manage Windows Performance
Topic C: Troubleshoot Windows

Lesson 8: Network Infrastructure Concepts
Topic A: Wired Networks
Topic B: Network Hardware Devices
Topic C: Wireless Networks
Topic D: Internet Connection Types
Topic E: Network Configuration Concepts
Topic F: Network Services

Lesson 9: Configuring and Troubleshooting Networks
Topic A: Configure Network Connection Settings
Topic B: Install and Configure SOHO Networks
Topic C: Configure SOHO Network Security
Topic D: Configure Remote Access
Topic E: Troubleshoot Network Connections
Topic F: Install and Configure IoT Devices

Lesson 10: Managing Users, Workstations, and Shared Resources
Topic A: Manage Users
Topic B: Configure Shared Resources
Topic C: Configure Active Directory Accounts and Policies

Lesson 11: Implementing Client Virtualization and Cloud Computing
Topic A: Configure Client-Side Virtualization
Topic B: Cloud Computing Concepts

Lesson 12: Security Concepts
Topic A: Logical Security Concepts
Topic B: Threats and Vulnerabilities
Topic C: Physical Security Measures

Lesson 13: Securing Workstations and Data
Topic A: Implement Security Best Practices
Topic B: Implement Data Protection Policies
Topic C: Protect Data During Incident Response

Lesson 14: Troubleshooting Workstation Security Issues
Topic A: Detect, Remove, and Prevent Malware
Topic B: Troubleshoot Common Workstation Security Issues

Lesson 15: Supporting and Troubleshooting Laptops
Topic A: Use Laptop Features
Topic B: Install and Configure Laptop Hardware
Topic C: Troubleshoot Common Laptop Issues

Lesson 16: Supporting and Troubleshooting Mobile Devices
Topic A: Mobile Device Types
Topic B: Connect and Configure Mobile Device Accessories
Topic C: Configure Mobile Device Network Connectivity
Topic D: Support Mobile Apps
Topic E: Secure Mobile Devices
Topic F: Troubleshoot Mobile Device Issues

Lesson 17: Installing, Configuring, and Troubleshooting Print Devices
Topic A: Maintain Laser Printers
Topic B: Maintain Inkjet Printers
Topic C: Maintain Impact, Thermal, and 3D Printers
Topic D: Install and Configure Printers
Topic E: Troubleshoot Print Device Issues
Topic F: Install and Configure Imaging Devices

Lesson 18: Implementing Operational Procedures
Topic A: Environmental Impacts and Controls
Topic B: Create and Maintain Documentation
Topic C: Use Basic Change Management Best Practices
Topic D: Implement Disaster Prevention and Recovery Methods
Topic E: Basic Scripting Concepts
Topic F: Professionalism and Communication

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